Refund policy

Because our products are food items, we cannot accept returns once an order has been delivered.

If your order arrives damaged, incorrect or incomplete, please contact us within 48 hours of delivery by emailing hello@karoocollective.co.za.

Where appropriate we will:

• Replace the product
• Refund the affected item
• Provide store credit

Photos of damaged items may be requested before a replacement or refund is processed.